GM has made EV Live, a new learning tool, to answer questions from customers about electric cars and how to charge them. The website is open to everyone, and you can ask questions about charging, range, and even products made by companies other than GM, though they prefer to talk about GM vehicles and technology. On evlive.gm.com, people can set up a time to talk to a natural person in real-time. With its new EV Live program, General Motors has done more than any other automaker to educate and inform potential buyers about electric vehicles (EVs). Go to evlive.gm.com if you want to meet with a product expert who can answer almost any question or worry you may have about electric vehicles. From a spot inside GM’s Tech Center in Warren, Michigan, the experts can also show you inside any of the company’s electric vehicles, from a Bolt EUV to a Bright Drop commercial vehicle. We can also talk about problems with charging EVs. Hoss Hossain, vice president of GM’s EV Ecosystem, said, “Anyone can use it. It’s always there, and it’s free.” It is not just for GM customers. Anyone can use it. It is primarily a place where people can learn together.” And real people answer the questions, which cover everything in the world of electric vehicles. Hossain says that there is a lot of content on the website. “Talking to a real EV Live specialist is best. These are not Catgut AI, bots, or avatars. Someone is behind the scenes. Even though they can’t see you on camera, you can ask them almost anything you want about electric vehicles, such as how they charge, how far they go, how long their batteries last, if they are sustainable, if they can be recycled, and how much they cost to own. They’re there to help people understand how electric cars work. And for those who aren’t sure about electric cars or don’t believe in them in general. That’s what EV Live is mostly about.” Come with us and try it out! I was able to use what I learned. In a large hotel meeting room in Los Angeles, a technician showed the EV Live experience on a big TV. Even though it can be watched on any device connected to the internet, most people will watch it on their phones. I was taken to a studio in excellent Warren, Michigan, where a confident and friendly EV expert awaited me. She showed me around the EUV Bolt and told me a few things about it. Can I charge my EV in an apartment? Frequently asked. Oh, my goodness! Said Jen, the EV expert on the screen. “We can do many things. Jen said that she wanted to buy herself a Chevy Bolt EUV. She said that her apartment building has a charging hub with three charging cables for residents and that some workplaces have to charge outlets that allow EV owners to set up while at work. If that’s not enough for you, more fast chargers are constantly being built. Jen says you can get a $500 Ego credit for using public chargers. I asked about GM’s commercial electric vehicle, Bright Drop. Jen told me to set up a tour with Trish, who is an expert on EV Live Bright Drop. Each Chevrolet, Cadillac, Buick, and GMC brand has its own GM EV Live studio. If you want to learn about the gas-powered or electric Equinox, we have a smooth transition between the EV Live and Chevy studios. This studio is meant to be a place for learning about EVs. Aside from EV Live, there are other ways for people to learn more about GM EVs. Chevrolet owners can use the my Chevrolet app. They can get my GMC app if they own a GMC.” Hossani says that. People are starting live calls or digging more profoundly than the website to have more in-depth conversations tailored to your specific use case. Why does this happen? Why at this exact moment? Last year, only 6% of all cars sold in the United States were electric. That may matter. Hossain says that there is a big jump once EV sales make up 5 or 6 percent of all new car sales in China and Europe. It will change in five years. More people will take electric classes in five years than in ten.”
